AliExpress CUSTOMER Service FREE Phone

Many ask us for the AliExpress customer service phone number after encountering problems with your AliExpress order. If you don’t want to read the entire statement.

Does AliExpress have a Customer Service Phone Number?

It isn’t and you don’t bother calling as no one there will help you with your internet ordering problems. These numbers are from the AliExpress physical stores in Xanadu and Finestrelles. They have nothing to do with the web, they are different organizations.

The web version of AliExpress is managed from China and there is no phone number to call for help with your order. However, this is normal for companies as gigantic as AliExpress: They automate customer service to cut costs and offer better prices. The same goes for Wish and Shein, for example. Or with Facebook and Twitter: if you can’t enter your account, don’t call the phone to ask for help, there are already automatic processes in place to help you resolve this incident.

What do i do then?

First of all, you need to understand that AliExpress is responsible for one thing and the seller you placed your order with is responsible for another. In most cases it is sufficient to contact the seller, which we explained in the article on how to contact sellers on AliExpress.

The seller is primarily interested in the transaction going through: they want you to receive the product, confirm the order for pickup, and leave a good rating. In short, if you have a question or a complaint about a specific order, we encourage you to contact the seller. You will be surprised how well thought out it can be.

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The seller is not serious

If you received an order in poor condition, different size, or any other problem attributable to the seller and the seller is not responsible, it is time to open a dispute. You can do so from here (from this url you can also report a seller who you think is breaking the rules).

Other ways to contact AliExpress

If the above didn’t help you, here are three other options.

Contact AliExpress via chat

AliExpress has a very well-done support chat. If you ask questions that EVA (the automated agent) can’t answer, you’ll end up being directed to a human operator.

Consult customer service

You are likely not the first to have this question, so the most normal thing is that it has already been resolved at the customer service center.

Use social media

You can contact AliExpress through their official accounts in Spanish from Twitter, Facebook and Instagram.