Do you have doubts about Shein and don’t know how to solve them? Relax, communication with Shein is very easy. No matter where you are, the shop’s Help Center works very well.

How can I contact Shein?

To communicate with Shein, you can choose between the following communication channels:


This is the traditional communication channel of virtual businesses. Shein’s contact email. There you can send all your doubts. You can communicate this way anytime, but they will only respond Monday through Friday. Keep this in mind when you write to them.


This option is available Monday through Sunday from 9:00 a.m. to 10:00 p.m. Basically, you will be served by a bot that offers you choices and recommends different articles to solve your problem. If you can’t find a solution in the articles, you can get referred to an advisor. In the chat itself, you can speak to someone from the Shein team in real time.
If you communicate outside of the chat hours, you can send a message with your details and receive your answer within the next 24 hours.


The store doesn’t have a phone number to contact but does offer to call you. All you have to do is enter your mobile number and they will contact you as soon as they have a network operator available.

Note that this call service is only available Monday through Friday from 9:00 a.m. to 5:00 p.m. So don’t try at night or on the weekend. If you think that talking to a telephone attendant might make it easier for you to resolve your problems and concerns, this is a great option for you.

Social networks

This option may be more convenient if you’re the type of person who spends the day on Facebook, but Shein herself warns that there will be longer waiting times here. This is because they receive a lot of inquiries through this medium, so don’t expect an immediate response.


Frequently asked questions

Shein has a section of articles that answer common questions customers typically have. You may not need to contact support to get answers to your questions. It should be noted that you can always do this if you want to keep calm or need more personal responses.

Find items here that are designed to resolve doubts related to issues related to orders, deliveries, returns and refunds, payments and promotions, products and inventory, account, and so on.

When can I Contact Shein?

You can contact Shein at any time if you deem it necessary. However, we recommend that you do this in the following situations:

  • If you are having trouble logging into your account or making purchases.
  • If you want to cancel an order and you have problems doing it.
  • If you have requested a refund and have stopped receiving a response after a while. Or when you want to start a refund process and don’t know how to do it.
  • If you want to make suggestions to the shop to improve the service.
  • Problems with the labels required to return products.
  • To check the status of your account or the reasons for suspension.
  • If you have problems with delays in your packages.

Most likely, the Shein counselors will suggest different ways to resolve this type of conflict (and others) you may have. You have the ability in seconds to solve this problem that makes you forever.