One of the most serious problems that can arise while using AliExpress is that our account is locked or disabled. Today we explain why this is happening and how you can reactivate your account.

Why was my AliExpress Account Suspended?

This platform has different rules for both sellers and buyers, and if they are violated, AliExpress may unilaterally suspend your account. These are the reasons why AliExpress accounts end up banned:

  1. Deactivated manually: whether you know it or not, you disabled your account by canceling it.
  2. Business rule violation: You broke one of the rules of AliExpress buyers.
  3. For safety reasons: Your account has been temporarily suspended due to unusual activity.
  4. Abuse of buyer protection: You opened multiple disputes about different AliExpress orders.

Most often, your account will be banned for breaking one of the AliExpress buyer’s rules. If you want to avoid deactivation, you must adhere to the following rules:

  • Do not open multiple disputes at the same time, especially if they are unjustified.
  • Don’t have multiple accounts to get coupons and discounts. Only one account per person is allowed.
  • Avoid Fraud, Suspicious Card Use, or Seller Threat.

Ultimately, AliExpress can suspend your account if you do something not entirely honest.

How do I know if my Account is Deactivated?

If your account is disabled you can normally log in as normal, but when making a purchase or opening a dispute, a message such as “Your AliExpress account has been locked for security reasons” will appear. Therefore, you can no longer open disputes or evaluate orders ”or the like.


A message will also appear when you access the My Account section of AliExpress from both your computer and the mobile application. In other cases, when trying to enter your account, the message “Account disabled” will appear.

In some cases, there are buyers who tell us that they only realized they were banned by leaving feedback or opening a dispute. Although you can continue shopping normally, we recommend that you follow our advice on how to unblock your account as you will not be able to make any claims if there are any problems with your orders.

Will subsequent deliveries arrive soon?

Any orders you have placed that have a tracking number will continue on their way and, provided there is no problem with the shipment, will arrive without any problems. You can find the details of your orders in your email where you can also find the tracking number.

My account is empty and I can’t see my orders

If you came here and think it is locked but you can access your account and you can’t see an order, your account is not locked, you are surely using a different registration form than the one you normally use.

I can’t enter AliExpress or receive coupons, have they blocked me?

Sometimes you can’t access your account or you won’t receive coupons for AliExpress games. In this case, your account will be partially suspended, likely due to unusual activity being detected on your account. We explain more about this in our article Errors when logging in or using coupons on AliExpress.


Tips for reactivating and recovering your account

These tips will help you recover a deactivated account:

Follow the reactivation process

In some cases, you can unlock the account with AliExpress by following a few simple steps. All you have to do is go to your account and hit the “Unlock Account” or “Activate” button. Follow the instructions to reactivate your account. You may need to validate via SMS or email.

Appeal with evidence

If your account has been suspended for security reasons, you can appeal to AliExpress by uploading the necessary documents to verify your identity. We encourage you to follow the steps that the platform explains and explain yourself clearly. When the platform reviews the documentation, your account will be unlocked.

You can wait 3-5 days to review your documents. If you still cannot access your account after this period, the validation process has failed.

Check your email inbox

If you have no idea why your account was suspended and you haven’t received any information, we recommend checking your email for more information. Usually they send us an email with the reason and the steps to restore the account if they are banned.

Contact AliExpress

If your account has been banned and you don’t know why, you can also contact them through chat. Auto-responses are shown first to try to filter the questions that are easy to answer, but after a few questions you can contact an AliExpress agent. Try to have all of the tests on hand to make it easier. To access AliExpress customer service chat, click this link. It is active 24 hours a day, 7 days a week.

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Open your account on another device

In some cases, the account is locked for security reasons. This occurs when accessing multiple AliExpress accounts from the same mobile device. In this case, you can unlock your account by typing on a computer: you will receive an email to verify your identity and then it will be unlocked. You will not lose any information or orders.

Create a new account

If you’ve manually deactivated your account or are unable to unlock your AliExpress account, another option is to open a new account. If you use the app, we recommend that you first delete the application or delete the data so that there is no longer any trace of your previous account. However, if you’ve been banned for violating the rules, chances are you’ll delete your account again.