Instructions SHEIN RETURN Methods

Sometimes what we get in Shein is not what we expected: We find what the model fits like a glove is completely different because we haven’t got the right size or for whatever reason.

For this reason, we will analyze Shein’s return system below and explain in detail how you can return free items of clothing both in punto pack and by post.

Opinions on Returning to Shein

If you are thinking of buying in Shein but are concerned about how returns work, we’ll give you our opinion by considering the different aspects of a return.

Return policy

Evaluation: ⭐⭐⭐⭐⭐ (excellent)

Any product can be returned except:

  • Bodysuits and underwear.
  • Products in the «Beauty» category.
  • Party and event products.
  • Do-it-yourself material
  • Pet accessories.
  • Jewelery, costume jewelery and other accessories (except scarves, bags and blankets).

As you can see, swimsuits and bikinis can be returned unless they do not have hygienic protection or are damaged. Returns of products with breaks, stains or used products will also not be accepted. Best of all, if a product cannot be returned, you will receive a notice in your shopping cart or in the summary of your order.

Shein Return Methods

Evaluation: ⭐⭐⭐⭐⭐ (excellent)

You have several options for returning your Shein orders:

  • Points package: You will be given a label that will allow you to go to one of the facilities (Mondial Relay facilities) specified by Shein.
  • Post: As in the previous case, we will receive a label that we must go to the post office with to return our order.
  • Own method: There are other ways to ship your return, but you will pay for the shipping.

Return costs

Evaluation: ⭐⭐⭐⭐ (remarkable)

Another benefit of returning from EE.UU in Shein is that The first return of every order is free and the rest is only $ 4.5. You can include any clothing you want in this free return shipping: if you want to return all of the clothing, send them together to avoid paying.

Shein recently made changes to returns from islands such as Mallorca. They can only return through their own methods, but the site promises to refund 50% of the shipping cost.


Deadline for requesting a refund

Evaluation: ⭐⭐⭐⭐ (remarkable)

Shein has a very good return policy. You can return from EE.UU up to 45 days after purchase. Please note that the period begins with the purchase and not with the receipt of your order.

Money back time

Evaluation: ⭐⭐⭐⭐⭐ (excellent)

The money will be refunded 10 days after Shein receives your package. It will come to you via the Shein wallet or the account you used to purchase, depending on what you specify.

Of course, only what the garment cost will be returned: shipping costs, shipping insurance and other related costs are non-refundable.

How to make a FREE return

It’s very simple, all you have to do is to follow the steps below:

  1. Go to your order via this link and select “Return”.
  2. Select all of the products that you want to return.
  3. Choose the return method, refund method and follow the steps (we explain how to do it in detail below).
  4. Prepare the package and put each garment in its zippered pouch. Put all items in a box or envelope.
  5. When the package arrives in Shein, they will do a small check and issue a refund (usually quickly).
  6. Wait for your money to arrive, you should have it in about two weeks.

Returns with Post

This system is much simpler as there is no need to print out your label or put anything in your return package. To prepare your return with Post, all you need to do is:

  1. Download the return label. You don’t have to print it out, just scan the code.
  2. Go to any post office and show the return label.
  3. You will receive a confirmation email with the tracking number for your return.

Returns with Punto Pack

Shein is reducing the Pack Points so you may not be able to issue a refund using this method. But if it still gives you the option, here’s how:

  1. Print out the return label. You need to cut it along the dashed line.
  2. Affix the lower half of the label to the inside of the packaging.
  3. Affix the top half of the label to the outside of the packaging.
  4. Go to one of the Pack Points and deliver your package.
  5. Check the confirmation email with the package’s tracking number.
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Return with your own method (paying)

Depending on where you live, the only option to return it may be “on your own”. You can use whatever company or shipping method you want, but shipping costs will be carried out of your pocket, except in exceptional cases indicated by Shein Customer Service.

The following steps are the same as before, but when choosing a shipping method for the package to be returned, we will choose “Return your own way”. Shein will give you the delivery address (in the case of Spain, an address in Madrid). It is important to send the package to this address and not to the address stated on the received package.

Also note the following aspects:

  1. Whenever possible, return items in their original bags, with all labels and barcodes intact.
  2. Include the return shipping number next to the recipient’s name for faster processing.
  3. Enter the tracking number or the delivery note from the carrier under “My Orders”> “Return History”.

Frequently asked questions

If you still have questions, we have put together the most frequently asked questions:

How to return bagless orders

As you know, Shein clothes come in a zippered pouch. It is best to put each item of clothing in the appropriate pocket. If you don’t remember which bag your garment came in, go to Shein, look for the garment and in the description you will see the reference that says SKU.

But if for some reason it broke or you threw it away, nothing happens. From experience, we can confirm that the money will be refunded, regardless of whether you are using the zippered pouch of another item of clothing by removing the reference label or if you are sending your item of clothing without a bag.

Shein customer service also offers us another alternative: put each item of clothing in a transparent bag and write the SKU reference on the outside so that Shein can inspect the returned items more quickly.

How to find the SKU reference

To find the SKU reference for a Shein garment, go to the garment. From the computer it can be seen under the name.


From the mobile application, you need to go to the Description section and look for the SKU reference.

How to request a return to PayPal

Until recently, if you paid with a gift certificate and requested a refund, it was done in the form of a gift certificate. On the other hand, this is now mandatory via PayPal.

To get the refund, all you need to do is register with PayPal, link credit card, debit card and bank account. Then you need to tell Shein the email that you used to register with PayPal and you will receive the money.

Once you have received the funds on the PayPal account, all you have to do is choose where you want to transfer the money to receive it as soon as possible. Another advantage is that if you use PayPal, the money for the shipping costs (but not the shipping insurance) will also be reimbursed.

Can I go back to change a size?

If you need to change the size of the clothes you received, you can return it, but you will need to place a new order of the correct size. Although the coupons are non-refundable, they do return the points you used.

What to do if the return label is used?

In some cases, when the product is returned, the label appears to have been used and we cannot use it. In this case, we recommend that you contact customer service so that they can send you a new label.

How to contact customer service

If you have a problem with your return, you can contact customer service through chat, phone or message. All you have to do is click here and choose the contact method that suits you best.