When we shop in Shein, the platform informs us of the delivery time, the company that manages the order and also offers us the tracking number.
Next, we’ll help you decipher the messages that appear in the monitor and collect some of the most common questions that aren’t in the Shein FAQ.
How to view the order tracking number
After you pay for our order, it will take 1-3 days for Shein to prepare and ship it. To see the tracking number, we access our sent orders, go to the order and click on “Tracking“. On the next screen we can check that the order shows as “shipped” and that it shows the option to “Follow up”. Clicking it opens a new window with all details and status.
How to Track your Order
We can use the platform ourselves to check where our Shein order is going. It’s the easiest and most convenient method, although you’ll need to access it every time you want to see where it goes.
Fortunately, today there are mobile applications like Parcel, Aftership, Postal Ninja, Ninja Express … that allow you to receive notifications of changes in the status of your order. Just download them to your phone and add tracking numbers from Shein and other platforms.
Sometimes it can also be interesting to follow up on the side of the company managing the shipment. But in general the Shein page is quite efficient and shows the tracking status in an up-to-date way.
Order Status
We will explain to you which different states a Shein order goes through. To make it easier, we’re going to teach them in the order they appear.
1. Departure from the country of origin
The first follow-up messages inform us about the preparation and the necessary steps for the parcel to leave the country of origin.
Order placed
Shein has received the order and is starting to process the package.
Departure from the warehouse, leaving the warehouse or a package posted in the warehouse
This means that the package has already left Shein’s factory.
The shipment was approved at the origin
The package has already reached the shipping system in the country of origin and is on its way to the airport.
Network entry pending
This message means that you have already left your country of origin. The company delivering your package in the destination country has received the information, but does not yet have the package.
Departure from China or Hong Kong
You inform us that the package has already left Hong Kong or China.
2. Arrival in the destination country
When it arrives at the destination country, we will receive various messages informing us of this and possibly a message from customs.
In transit
This means that the package is already on the way, has reached the destination country or an intermediate country in order to bypass customs.
Holland came to the local facility
Sometimes the package will go through the Netherlands before it reaches our country. Don’t worry, it’s a way to get around customs.
Processed for shipping
Appears when the package goes through customs. If it doesn’t move, your best bet is to contact Shein.
Customs clearance in progress
This means that the package will be checked by customs. If everything is in order, you will be returned to your home in a few days.
Successful import clearance
If this appears, it means that the package has been successfully cleared.
Came to the local facility
Your package has already arrived at the courier who is responsible for delivering your package.
Arrived at the local courier facility
It means it has arrived at the local delivery agent and you will have it at home in a few days
In agency
In this case, the package has arrived at the carrier that is distributing the package.
Received in the hub
The order has arrived at the operations center to be picked up by the parcel deliverer.
incident
This sometimes appears when you are with the package company and encounter a problem. If it doesn’t move, contact the parcel company or Shein.
Delivered to the counter
This means that the package has been delivered to the carrier that manages your package in the destination country.
3. Delivery and parcel delivery
There is some news telling us that the package is about to arrive at our home.
Throw in
Your package is in the hands of the deliverer. It usually appears the same day it is delivered.
Delay en route
This means your order had to be delivered before, but for some reason it is taking a little longer. Do not worry.
Transfer to Last Mile
It is usually accompanied by the message “in delivery”. It means that it has reached the company that is placing the orders.
Collection from Punto Pack agency
The company that manages the delivery in the points package has picked it up and in a few days you will receive an email so that you can pick it up.
Delivery failed
If the carrier tried to deliver the package but you weren’t home, you’ll see this message. Try to contact them to see if you need to arrange another delivery day.
Frequent doubts
As mentioned earlier, Shein has a most frequently asked questions page. You can access it from here, but there are a lot that won’t show up so let’s quickly check them out.
Why is my tracking number not showing any activity?
Most likely you have ordered with “Economy Shipping”, a shipping method without a tracking number.
If it’s a standard broadcast and it hasn’t shown any activity for several days, then you shouldn’t worry either. Many shipments take time to update their tracking status. You can also contact Shein for more information on the shipping status.
The order is taking a long time and I don’t want it anymore, what can I do?
If the delivery date has passed and your order has not yet arrived, we encourage you to write to Shein and request a refund. When it finally arrives and you want to keep the order, log back in to manage the payment again.
If it reaches you, you can also decline delivery of the post. In this way, the postman puts the package in the return state in the country of origin.
I received a customs notification, what can I do?
All orders go through customs, there is no need to be notified, most of the time the package will leave with no surcharge. If they stop it (that doesn’t mean we have to pay) they will ask us for documentation of the order.
The best thing to do is to send them the documents. If they find we need to pay, we need to speak to Shein first to see if they will refund the customs amount.
What do I do if the order appears to have been delivered but I haven’t received it?
First we recommend that you contact the transport company, sometimes the carriers deliver the parcels to neighbors or acquaintances when you are not at home. If they confirm the package was not in your name, it is best to contact Shein.
Who will deliver my order? Do i get it at home?
Shein orders are delivered by various transport companies. Usually the company managing the shipment comes along with the tracking number. You will receive your parcels at the specified address or at the packing station, if you have chosen this.
Contact Shein to answer your questions
As you can see from this comprehensive guide, you will no longer have any doubts about the shipping status of Shein’s orders. However, if you still have any doubts, we recommend that you contact the Shein Customer Service Center via chat or message.
