What does ARRIVING at DELIVERY OFFICE mean on AliExpress?

When you purchase an item from AliExpress, one of the last conditions your shipment goes through is “Arrival at the delivery office“. Let’s see in detail what that means and what you need to do. Remember, you can know exactly where your order is by visiting this section of AliExpress.

What is “Arrival at the Delivery Point”?

If one of these two conditions appears in the status of your order:

  1. “Delivery: arrival at the delivery office”
  2. “In transit: arrival at the delivery office”

That means your local courier company has already received the package and the postman will bring it home to you in no time.

As we told you in the AliExpress shipping mail, Correos is the company in Spain  or your post office of your country that is responsible for handling most of the packages sent with cheap shipping (such as AliExpress Standard Shipping, Cainiao, SunYou,…).

So if you have not opted for express delivery with a private courier (UPS, EMS, DHL), your package will be at the local post office in your area. If you have chosen to use a private courier service, the package will be held ready for delivery to one of your local offices or the nearest city where you are based.

Can I pick up the parcel at the delivery point?

You cannot collect your package once you see “Arrival at the delivery office“. If you try, they won’t give it to you. When a parcel arrives at the delivery office, the employees sort and distribute it according to the delivery zone. They do this in their warehouses and from there the postmen pick them up to distribute to the houses in your town.

If you go to the post office, the staff at the counter will not have access to your order at that time. It is better that you wait for the postman to take it home and only look for it in the office if he couldn’t deliver it.


What if nobody is home at the time of delivery?

For cheap shipping from AliExpress

If the postman goes to your home for Post Office shipments and nobody is there, two things can happen, depending on whether he is registered or not. In the case of certified shipping, the deliverer will make a second delivery attempt the next day and, if no-show, will leave a notification so that you can pick it up at your local office (you always have to wait for the next working day)

If it is a shipment without a tracking number and the package is small and fits in the mailbox, it will be placed there. If not, it will also leave you a notification so you can get started.

For AliExpress Premium Shipping

For shipments by private courier, the deliverer will usually call you on your mobile phone the first time you try to deliver. If it suits you better, you have the option of dropping off your package at one of his offices on the same day so that you can pick it up the next day and not have to wait any longer.

Where do I have to pick up my package?

The notification that the post office is leaving you will tell you where to go. You may also receive an email or SMS on your cell phone informing you of the failed delivery attempt and where to pick it up. If your shipment arrives by private courier and the deliverer calls you on your mobile phone, it is best to ask him directly. You can also receive an email or SMS with the address of the collection point.
If not, the best thing to do is to call customer service: with your details and your tracking number, they will tell you where to sit.